SHIPPING POLICY
- USA: 1-2 weeks*
- UK: 1-2 weeks*
- Europe: 1-2 weeks*
- Canada: 1-2 weeks*
- Middle East: 3-4 weeks*
- Central Asia: 3 weeks*
- Australia & NZ: 1-2 weeks*
- South America: 4-5 weeks*
* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smooth as possible, but in case of a late delivery - we do not issue a refund.
Our Partner Shipping Companies
Once your shipment arrives in your country, your local postal carrier (e.g CanadaPost for Canada) will finish the delivery to your address.
Due to the magnitude of the global health pandemic restrictions, we recommend that you research if your local post office is affected with shipping delays to ensure that they can handle international packages and are able finalize the delivery to your home address in a timely manner.
Production Time
Since your apparel is a custom design that needs to be manufactured by hand, please allow 5 business days for your order to be dispatched from our workshop.
When your order is sent, you will receive a tracking number to your email. If you have not received it, or have another problem, contact us and we will help you as soon as possible!
Shipping Status:
Once your order ships, you'll receive a shipping confirmation email that includes your tracking number.
If you don't receive a shipping confirmation email right away, don't worry! We are aware of the delivery date or date range provided at checkout, and we'll make sure to deliver the items within that timeframe.
Order Changes:
Please contact us immediately if you need to make any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status shows it has been delivered, we recommend that you contact the courier to locate your shipment. If the problem persists, please email us at Care@Sunvy.co.
For further inquiries:
If you have any further questions, please contact our customer services at:
Phone: +1 469-629-4406
E-mail: Care@Sunvy.co