Return & Refund Policy
If you are not 100% happy with your jewelry, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at care@sunvy.co and we will guide you through the process.
Please read our Return & Refund Policy carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Help@Sunvy.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Help@Sunvy.co.
How can customers return your products?
- By mail.
How will customers get the return label?
- For defective products: Download/print.
- For customer remorse: Download/print.
What is the restocking fee?
- No restocking fee.
The product conditions that we allow for returns:
- New.
Under which circumstances do we offer returns & refunds?
Wrong Product:
If you discover your order is flawed, please contact us via email at Help@Sunvy.co with photos of the wrong product. We will provide a return shipping label. Once it is tracked, we will ship a replacement product immediately.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product, please contact us by email at Help@Sunvy.co We will process the exchange free of charge.
Change of Mind:
Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.
Cancellations:
Please double-check your order prior to placing it as we do not accept cancellations after ordering.
We want to make sure your order is processed and shipped out as quickly as possible so it can arrive at your doorstep fast. We have designed our system to be automated so it will process your order virtually straight after it is placed, and regrettably, we cannot stop it once it has begun processing.
All refunds will be issued after receiving the returned product and inspecting it. It may take up to 4 days to reflect in your checking account. Customer satisfaction is very important to us.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
- First, check your bank account again to ensure the refund hasn't been processed.
- Contact your credit card company; sometimes, it may take some time before your refund is officially posted to your account.
- Next, get in touch with your bank. There can be some processing time before a refund appears in your account.
- If you've completed all of these steps and still have not received your refund, please don't hesitate to contact us for further assistance.
Sale items (if applicable):
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Gifts:
We do not currently offer refunds if your item was a gift.
For further inquiries:
If you have any further questions, please contact our customer services at:
Phone: +1 469-629-4406
E-mail: Help@Sunvy.co