FAQs

READ BEFORE CONTACTING US

Please read our FAQ carefully before contacting us. If you cannot find the answer to your question, please
send us an e-mail at Care@Sunvy.co or by phone at +1 469-629-4406.

DO YOU HAVE A CONTACT FORM?

Yes, you can contact us by form by visiting this page: click here.

ORDER:

Ordering online from Sunvy.co is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes or Z Points that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Yes, you can visit our mobile website on your smartphone by simply entering Sunvy.co on the search bar of your browse.

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

Unfortunately, we do not restock most of our items. However you can vote for the out of stock item to be restocked. 
To review all of your tracked items, simply log in and go to your account. Check the  Notify In Stock section to see which of the items have been restocked and brought back to our online store for purchase.

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

ORDER STATUS:

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:

Waiting for payment:

This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

Pending:

You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

Paid:

You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.

Processing:

Sunvy will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

1- Receiving and allocating items to your order

2- Inspecting your items quality

3- Packing and printing shipping labels.

Once these 3 phases have been done, we will dispatch your order.

*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”

Dispatched:

Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

Shipped Out:

Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

SHIPPING:

We ship orders all over the world. If you want to know more detailed information, please check the dedicated Shipping info.

Generally speaking, the total shipping cost will depend on the following factors:

The shipment method you choose (we offer Flat Rate, Standard shipping and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.

Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

Currently , we ship worldwide for free!

Besides, we have free shipping site-wide promotions every month, please stay updated with us and don't miss the big chance!

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Please Notice all our Shirts and Jewelry are HandmadeProduction Time: Order verification, tailoring, quality check and packaging. Usually Takes 1-3 Business DaysShipping Times:USA : 5-10 Business days.Rest of the world 🌎 : 7-15 Business days

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track my order page” by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.

RETURNS: 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Sunvy.co is not responsible for packages sent with a return label not provided by us, or without the original packing slip. Also, Sunvy.co do not accept C.O.D. deliveries.

Please note the following product return requirements:

Merchandise must be returned within 30 days of receipt;

Merchandise must be unworn and unwashed;

Merchandise must have all tags, original packaging, accessories and embellishments fully intact;

Gift cards, jewelry, underwear and bodysuits merchandise may not be returned.

REFUNDS:

Refunds will be processed within approximately 3 to 5 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.

Payments

At the Sunvy.co store, we accept all major credit cards and payments made via Visa, Mastercard, American Express, Apple Pay, and PayPal.

We are committed to ensuring a safe shopping experience on our Website. We place the highest value on your privacy and security. We partnered with a PCI Level 1 compliant shopping cart to ascertain payment security. Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

A refund takes 3-5 business days to return to your account.

Use this text to answer questions in as much detail as possible for your customers.